Mon to Fri, 8am to 6pm Sydney time

Services: AI receptionist, Missed-call text-back, Websites, CRM and job pipeline, SEO and AEO, Google and Meta ads, Reviews, Invoicing and payments.

The business suite

What is LYD Plumber?

LYD Plumber is business software for Australian plumbers and handymen. It answers the phone, books the job, chases the quote and keeps the paperwork on track.

We set it up. We manage it. You get back to the job. It's the plumbing and handyman edition of Launch Your Dream, the AI business suite from Sharktech Global.

The problem

You are good at the work. The phone, the follow-up and the paperwork get in the way.

Calls missed mid-job

Under a sink, up a ladder or driving between jobs. The caller who reaches voicemail rings the next business on the list.

After-hours calls lost

Emergency calls at night and on weekends go to whoever answers first, not to whoever is best.

Quotes that go cold

There is no time to chase every quote, so good jobs quietly go to someone else.

Paperwork kept in a notebook

Certificate of Compliance deadlines, annual backflow tests and service reminders depend on someone remembering.

The platform

Everything that wins and follows up the work, in one place

A smiling receptionist wearing a headset at her desk

AI receptionist

Answers every call, books the job and texts you the details while you work.

  • Answers in your business name with your approved greeting
  • Books into your calendar using your job types and travel areas
  • Emergency triage with on-call routing
  • Call summary by text and in the CRM
Included in: Launch, Elevate, Dominate and Custom Explore AI receptionist
A hand holding a smartphone showing a message thread

Missed-call text-back

Every missed call gets an instant text with a booking link, so the job does not go to the next number on Google.

  • Instant text from your business number
  • Your own wording, with after-hours versions
  • Booking link to your calendar
  • Two-way texting from the mobile app
Included in: All plans Explore Missed-call text-back
Hands typing on a laptop with a web browser open

Websites

A fast StoryBrand website with a page for every service and suburb you want to win.

  • StoryBrand homepage and service pages
  • Suburb pages for your service area
  • Click-to-call and online booking on every page
  • Reviews pulled from your Google Business Profile
Included in: Elevate, Dominate and Custom (free on annual billing) Explore Websites
A tradesperson working on a laptop in his workshop

CRM and job pipeline

One place for every call, quote, job and invoice, with follow-up that runs itself.

  • Pipeline from enquiry to paid
  • Automatic quote follow-up
  • Appointment reminders to cut no-shows
  • Date-based reminders for compliance paperwork and recurring services
Included in: All plans Explore CRM and job pipeline
A hand holding a smartphone showing a map

SEO and AEO

Rank on Google and get named when people ask AI assistants for a plumber near them.

  • Basic SEO on Elevate; advanced SEO and AEO on Dominate
  • Google Business Profile management
  • Schema markup for services, reviews and FAQs
  • Optional daily SEO and AEO with 20 new pages a month, + $180 a month
Included in: Elevate, Dominate and Custom Explore SEO and AEO
A white work van with ladders on the roof rack

Google and Meta ads

Campaigns for the jobs you want, tracked to booked work rather than clicks.

  • Google Search and Local Services campaign set-up and management
  • Meta (Facebook and Instagram) campaigns
  • Lead tracking through to booked jobs
  • Launch and Elevate: $300 a month annual or $350 month to month, covering up to $3,000 ad spend
Included in: Add-on for Launch and Elevate; included in Dominate Explore Google and Meta ads
A man reading his phone over a cup of coffee

Reviews

A review request after every finished job, and every review answered.

  • Automatic review requests after every job
  • Google review monitoring
  • Drafted replies on Elevate and above
  • Review display on your website
Included in: Launch and above Explore Reviews
A customer tapping a card on a handheld payment terminal

Invoicing and payments

Quotes, invoices and text-to-pay, so you get paid before you leave the driveway.

  • Quotes and GST-compliant invoices
  • Card payments by text link
  • Automatic payment reminders
  • Payment status in the job pipeline
Included in: Launch and above Explore Invoicing and payments

Why LYD Plumber

Made for people who work with their hands

Book a free demo
Two tradespeople in hard hats working at a site bench

VCPility for Plumbers and Handymen

Built for the trade

Set up from a plumbing and handyman template, in plain trade language, not a generic small-business CRM.

One managed platform

Phone, text, website, reviews, CRM and invoices in one place, instead of ten apps that do not talk to each other.

An AI front desk

Answers and books while you work, and only says what you have approved.

Your brand, not ours

Customers see your business name, logo and number on every text, email, invoice and booking page.

Who it is for

Set up for your trade from day one

Plumbers and handymen share the same problems but not the same jobs, rules or customers. Pick yours.

Plumbing, gas and drainage

For plumbers

Catch emergency and after-hours calls, follow up every quote, and never miss a backflow test or compliance deadline again.

  • After-hours call triage
  • Compliance date reminders
  • Backflow and hot water service reminders
See how it works for you

Handyman and property maintenance

For handymen

Quote small jobs fast, keep repeat customers coming back, and get a warning before a job goes over your state licence limit.

  • Photo quotes by text
  • Repeat-customer campaigns
  • Licence threshold alerts
See how it works for you

Missed-call calculator

What are missed calls worth to your business?

Put in your own numbers. It takes 20 seconds.

Work you could be missing each month

$0

Jobs a month
0
A year
$0

The Launch plan, with an AI receptionist that answers those calls, is $170 + GST a month on annual billing.

Start 30-day free trial

Estimate only, based on your inputs. It is not a forecast or a guarantee of results.

Do you get after-hours or emergency calls?

After-hours work usually carries a higher call-out rate, so "Yes" applies a 1.5 times multiplier to those jobs. The starting values are examples only: change them to your own figures. Nothing you enter is sent anywhere.

Blog

Guides for plumbers and handymen

View all guides

Book a free demo

See it working on your own business

Book a free 20-minute demo. We will show you the AI receptionist answering a call for a business like yours, and how jobs flow into the CRM. Tell us your trade, team size and the job software you use.

  • For plumbers, handymen, or businesses that do both
  • Works alongside ServiceM8, simPRO, Tradify and Fergus
  • No obligation, and no lock-in on monthly billing

Pick a time that suits you

Call us and we will book your demo while you are on the phone, at a time that fits around your jobs.

Call Start 30-day free trial