AI receptionist in short
The LYD Plumber AI receptionist is a voice agent that answers your business number when you cannot. It asks what the job is, where it is and how urgent it is, books it into your calendar or passes it to the on-call plumber, and texts you a summary. It only answers from information you approve.
The problem it solves
Most calls to a plumbing or handyman business arrive while someone is under a sink, up a ladder or driving between jobs. A caller who reaches voicemail usually rings the next business on the list.
How it works
-
Your number rings
If you do not pick up, the AI answers in your business name, day or night.
-
It qualifies the job
Job type, suburb, urgency and access details, in the order you choose.
-
It books or escalates
Routine work goes into your calendar. Urgent work is passed to the on-call plumber straight away.
-
You get the summary
A text and a CRM record with the caller, the job and the next step.
What is included
- Answers in your business name with your approved greeting
- Books into your calendar using your job types and travel areas
- Emergency triage with on-call routing
- Call summary by text and in the CRM
- Included minutes: Launch 30, Elevate 60, Dominate 100 a month; extra minutes $0.68 + GST against a budget you set
For plumbers
Set up for burst pipes, blocked drains, hot water failures and gas enquiries. On a reported gas leak the AI tells the caller to leave the area and call their gas distributor emergency line or 000, then alerts your on-call plumber. It never gives gas, electrical or water safety advice.
For handymen
Set up to collect the job list, photos by text and access details, so you can quote small jobs without a site visit where that makes sense.
Included in: Launch, Elevate, Dominate and Custom. Compare plans and prices (all prices + GST).
Questions about AI receptionist
- The agent introduces itself as your assistant and speaks naturally. You choose the greeting, and callers can always ask to leave a message for you.
- It takes the caller details and the reason for the call, and texts you straight away so you can call back.
- It does not give safety advice. It tells the caller to leave the area and call their gas distributor emergency line or 000, then alerts your on-call plumber. The exact wording is confirmed with you before go-live.