Part of the Launch Your Dream AI Series
Mon to Fri, 8am to 6pm Sydney time
For plumbers
Catch every emergency call, even when you are under a house
LYD Plumber answers your phone, sorts urgent jobs from routine ones, follows up every quote and reminds you when compliance paperwork and backflow tests are due.
Talk to a specialist 0468 017 373 In short
What LYD Plumber does for a plumbing business
LYD Plumber gives a plumbing, gas or drainage business an AI receptionist that answers and triages calls, instant texts for every missed call, a CRM that follows up quotes, a website that ranks for the jobs you want, and date-based reminders for compliance paperwork and recurring services. It works alongside the job software you already use.
Night and weekend calls
Emergency callers ring until someone answers. The AI answers first and routes urgent jobs to your on-call plumber.
Calls during jobs
Every missed call gets a text in your business name within seconds, with a booking link.
Quotes left hanging
Hot water replacements and relines are big quotes. Follow-up runs automatically until the customer decides.
Deadlines in your head
Certificate of Compliance lodgement windows and annual backflow tests, tracked against every job.
Set up for your trade
What you get, and how it is set up for you
Set up for burst pipes, blocked drains, hot water failures and gas enquiries, with on-call routing and the safety wording you approve.
AI receptionist
Separate wording for business hours and after hours, so urgent callers know what happens next.
Missed-call text-back
Custom date fields for Certificates of Compliance, expiring compliance certificates, backflow tests and hot water servicing, each with a task and reminder.
CRM and job pipeline
Service pages for hot water, blocked drains, leak detection, gas fitting and backflow testing, with your licence details where your state requires them.
Websites
Rules of the trade
Built around how plumbing is regulated in Australia
- Plumbing, drainage and gasfitting need a state or territory licence at any job value, and your website shows your licence details where required.
- In Victoria, the Building and Plumbing Commission (BPC) replaced the VBA on 1 July 2025. We never refer Victorian plumbers to the VBA.
- In New South Wales, a Notice of Work is given before regulated work and a Certificate of Compliance is lodged within two business days of finishing. The CRM can remind you of both.
- Testable backflow devices are tested every year under water authority rules, which makes them reminder-driven repeat work.
General information only, checked November 2026. Rules differ by state and change over time: confirm with your regulator. LYD Plumber keeps records and sends reminders; it does not lodge certificates or give compliance advice.
Questions
Questions plumbers ask
- Yes. It asks what is happening and where, and sends urgent jobs such as burst pipes and no hot water straight to your on-call plumber, with a text summary. It never gives gas, electrical or water safety advice. For a reported gas leak it tells the caller to leave the area and call their gas distributor emergency line or 000, then alerts your on-call plumber.
- No. It records the dates and reminds your team, for example for Certificates of Compliance and annual backflow tests. The licensed plumber still lodges the paperwork with the regulator.
- Yes. Water authorities such as Hunter Water and Yarra Valley Water require testable backflow devices to be tested every year. The CRM stores each device test date and sends the customer a reminder with a booking link before it is due.
- No. The Victorian Building Authority was replaced by the Building and Plumbing Commission (BPC) on 1 July 2025, and everything we write for Victorian plumbers refers to the BPC.
- LYD Plumber works alongside the job management software you already use. It captures and follows up the work, and your job system keeps running the job. We will confirm the connection for your software during your demo.
- The trial is on the Launch plan. There is no set-up fee, and the AI receptionist and chatbots are included. Your card is taken at sign-up and charged on day 31 unless you cancel. During the trial you get our ready-made template set-up; the full done-for-you set-up starts when you pay.
Talk to a specialist
Ask how this works for a plumbing or handyman business like yours.
0468 017 373 Mon to Fri, 8am to 6pm Sydney time Book a free demo
Book a free demo
See it working on your own business
Book a free 20-minute demo. We will show you the AI receptionist answering a call for a business like yours, and how jobs flow into the CRM. Tell us your trade, team size and the job software you use.
- For plumbers, handymen, or businesses that do both
- Works alongside ServiceM8, simPRO, Tradify and Fergus
- No obligation, and no lock-in on monthly billing
Pick a time that suits you
Call us and we will book your demo while you are on the phone, at a time that fits around your jobs.
Or email sales@lydplumber.com.au with your trade and suburb.